C.B. Fincher's will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).

Boots may be exchanged or returned only if the soles are unscratched and the boots are in new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.

No Refunds on Sale Items or Special Orders.

You must request a Return Authorization Number (RA#) before returning any merchandise to CBFincherswesternwear.com. To request your Return Authorization by phone at 817-293-0620 or e-mail at: customerservice@cbfincherswesternwear.com.

Make all return shipments be made by UPS, so that you can take advantage of their shipment tracking system.  We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.

You must have a Return Authorization Number (RA#) before you can make a return. Be sure to clearly write the Return Authorization Number on the outside of your package, and include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. Ship your return to:
C.B. Fincher's Western Wear 12208 S. Fwy Burleson Tx. 76028.

If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.

Returning to a Store  
You may return your online purchase to the store for exchange or refund. You must take a printed copy of your receipt to the store along with your merchandise (above return guidelines apply to instore exchange or returns).

Problems, Questions, Suggestions?  
If you have any questions regarding your order, please E-mail us at:
customerservice@cbfincherswesternwear.com. You may also contact us by telephone: 817-293-0620.